My track link doesn't work, what should I do?

How to fix this in a few clicks

Dorian avatar
Écrit par Dorian
Mis à jour il y a plus d’une semaine

Sometimes, the SoundCloud or YouTube link that you add to Groover is not displayed correctly in your Dashboard, or it cannot be read, or you get an error message. Most of the time, adjusting a few settings can fix this issue instantly. This how to do it!

Before you do anything else...

Start by checking that you're adding...

  1. A SoundCloud or YouTube link. We don't accept other types of links for now. Regarding the optional Spotify link field, you need to add a... Spotify link. Please note that you can absolutely leave this second field blank.

  2. A link to a single track and not to an album or playlist. You'll get an error message otherwise. You may only send one track at a time for a campaign on Groover. If you wish to provide the curators/pros with a link to your EP/LP, don't hesitate to add it to your Track Details or to your Profile.

⚠️ Tip 1: If your SoundCloud link looks like this: it may not work correctly on Groover. If you erase the part after the question mark ("?"), keeping only, it will work!

⚠️Tip 2: Choose a SoundCloud link and not a SoundCloud Go+ link. Your track needs to be uploaded on the publicly free access platform, whether its status is public or private [more info below ⬇️] . If not, the curators/pros will only be able to listen to the first 30 seconds of your track, and that would be a shame...

SoundCloud link: generate a shareable private link

If a music curator/pro tells you that they cannot read your SoundCloud link, the most frequent explanation is that you've added a private link without making it shareable.

SoundCloud private links can only be played by you. In order for them to be played by other users, you need to make them shareable. To do so, go to your track on SoundCloud and click on Share under the player.

Then, copy-paste the Private Sharing link. It's that particular link that you need to use on Groover.

Did you realize you made a mistake after sending your campaign?

  1. Click on "My campaigns" at the top of the page

  2. Select the track name in the menu on the lefthand side

  3. At the top of the dashboard, you'll see the "Edit track info" button (or Edit icon, if on mobile) where you can update any track link.

Saving it will update the track link for all previous campaigns and submissions as well! 💪

If you encounter any issue with this, please contact us using the chat icon in the lower-righthand corner of the screen and send us the name of your track with the correct shareable link.

2. YouTube Link: allow integration

Did a curator/pro tell you that they can't view your YouTube video on Groover? First, check that your link is public or unlisted [a private link cannot be read by anyone other than you]

In most cases, you may have - willingly or not - prevented the integration of your video on other platforms than Youtube. To Allow integration again, this is how you should proceed:

  1. Click on the video in question (to modify it)

  2. Go to "Advanced parameters"

  3. Go to "Additional options" and tick "Allow integration"

And that's it! Your video is now visible on Groover ✨

Spotify Link: add the right link to your track

If your Spotify link doesn't work on Groover, you can check if it has this format:

To find your track link on Spotify, you need to click on the "..." on the right side of the title of the track, then on "Share", then on "Copy Song Link".

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