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Our zero tolerance policy
Emma Ballay avatar
Written by Emma Ballay
Updated over 2 months ago

If your curator profile was banned, it means that you have violated our service & community guidelines. But don't worry: if we ban your account, you will know the reason why we took this decision via email.

The main reasons that lead us to deactivate a profile are:

  • You aren’t replying to the Groover Team's important emails, which is forbidden since we need a clear communication channel in case something is pending in your profile.

  • You have offered paid services and/or mentioned other platforms in your feedback.

  • You have been warned to improve your feedback in advance, but still keep committing the same mistakes (for instance, copying and pasting).

  • You're not sharing the artists you promised to, even after a long time since the feedback was sent.

  • We've identified the use of illegal activities (bots, fake followers, fake listening activity) in your playlists.

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